Privacy Policy

Privacy Policy

Last updated: December 1, 2024

 

This Privacy Policy describes how www.devilyouchocolates.com (the “Site”, “We”, “Us”, or “Our“), the official website of  DEMASS CHOCOLATES collects, uses, and discloses Your personal information when You visit or use Our Services, or make a purchase from www.devilyouchocolates.com (the “Site”) or otherwise communicate with Us (collectively, the “Services”) and informs You about Your privacy rights and how the law protects You. For purposes of this Privacy Policy, “You” and “Your” means You as the user of the Services, whether You are a customer, website visitor, or another individual whose information We have collected pursuant to this Privacy Policy.

You are requested to read this Privacy Policy carefully. By using and accessing any of the Services, You agree to the collection, use, and disclosure of Your information as described in this Privacy Policy. If You do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to M/S DEMASS CHOCOLATES registered at 57/1, Holding No 9/1/1, Middle Road 1st Lane, Barrackpore, 24 Parganas North Kolkata-700122 (GSTIN: 19AALFD6169J1ZU; PAN: AALFD6169J)
  • Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to West Bengal, India
  • Device means any device that can access the Service such as a computer (laptop/desktop), a mobile, or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analysing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to devilyouchocolates.com accessible from www.devilyouchocolates.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify You of any changes by posting the new Privacy Policy on this page, updating the “Last updated” date, and taking any other steps required by applicable law.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Collecting and Using Your Personal Data

To provide the Services, We collect personal information about You from a variety of sources, as set out below. The information that We collect and use varies depending on how You interact with Us. In addition to the specific uses set out below, We may use the information We collect about You to communicate with You, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of Service, and protect or defend the Services, Our rights, and the rights of Our users or others.

Types of Data Collected

Personal Data

The types of personal information We obtain about You depend on how You interact with Our Site and use Our Services. When We use the term “personal information”, We are referring to information that identifies, relates to, describes, or can be associated with You. The following sections describe the categories and specific types of personal information we collect. The personally identifiable information that can be used to contact or identify You may include, but is not limited to:

  • Basic contact details including:
    • Your Name including Courtesy Title such as Mr, Mrs, Ms, Dr, Prof., CA, etc., First Name, Last Name, and Middle Name (optional)
    • Your Residential Address including Building Name, Street Name, City, Postal Code, State
    • Your Mobile Number, WhatsApp Number (if any), Landline Number (if any)
    • Your Email Address
  • Order information including
    • Your name including Courtesy Title such as Mr, Mrs, Ms, Dr, Prof., CA, etc., First Name, Last Name, and Middle Name (optional)
    • Your Billing Address including Building Name, Street Name, City, Postal Code, State
    • Your Shipping Address including Building Name, Street Name, City, Postal Code, State
    • Your Payment confirmation
    • Your Mobile Number, WhatsApp Number (if any), Landline Number (if any)
    • Your Email Address
  • Account information including
    • Your Account Username
    • Your Account Password
    • Security Questions.
  • Shopping information including
    • The items You view
    • The items You put in Your cart, or
    • The items You add to Your wish list.
  • Customer support information including
    • The information You choose to include in communications with Us, such as when sending a message through the Services.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as:

  • Your Device’s Internet Protocol Address,
  • Browser Type,
  • Browser Version,
  • The pages of our Service that You visit,
  • The time and date of Your visit,
  • The time spent on those pages,
  • Unique Device Identifiers, and
  • Other Diagnostic Data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to:

  • The type of mobile device You use,
  • Your mobile device’s unique ID,
  • The IP address of Your mobile device,
  • Your mobile operating system,
  • The type of mobile Internet browser You use,
  • Unique device identifiers, and
  • Other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

 

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies are beacons, tags, and scripts to collect and track information and improve and analyse Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

We use Cookies to power and improve Our Site and Our Services (including to remember Your actions and preferences), to run analytics, and to better understand user interaction with the Services (in Our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on Our Site to better tailor the services, products, and advertising on Our Site and other websites.

Most browsers automatically accept Cookies by default, but You can choose to set Your browser to remove or reject Cookies through Your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact Your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how We share information with third parties such as Our advertising partners.

 

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers, and general information about other goods, services, and events, which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, or to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case We will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
  • With other users: When You share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

 

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter time period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

 

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

 

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

 

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

 

 

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

 

Information We Obtain from Third Parties

We may obtain information about You from third parties, including from vendors and service providers who may collect information on Our behalf, such as:

  • Our payment processors, who collect payment information (e.g., Net Banking details, UPI details, Credit or Debit Card information, billing address) to process Your payment in order to fulfil Your orders and provide You with products or services You have requested, in order to perform Our contract with You.
  • When You visit Our Site, open or click on emails We send you, or interact with Our Services or advertisements, We, or third parties We work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information We obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to Us by third parties and are not responsible for any third party’s policies or practices.

 

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide You with the Services in order to perform Our contract with You, including processing Your payments, fulfilling Your orders, sending notifications to You related to Your account, purchases, returns, exchanges, or other transactions, creating, maintaining and otherwise managing Your account, arranging for shipping, facilitating any returns and exchanges, and enabling You to post reviews.
  • Marketing and Advertising. We use Your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show You advertisements for products or services. This may include using Your personal information to better tailor the Services and advertising on Our Site and other websites.
  • Security and Fraud Prevention. We use Your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If You choose to use the Services and register an account, You are responsible for keeping Your account credentials safe. We highly recommend that You do not share Your username, password, or other access details with anyone else. If You believe Your account has been compromised, You are requested to contact Us immediately at contact@devilyouchocolates.com.
  • Communicating with You. We use Your personal information to provide You with customer support and improve Our Services. This is in Our legitimate interests to be responsive to You, to provide effective services to You, and to maintain Our business relationship with You.

 

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
  • With business and marketing partners, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, searching warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.

 

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If You click on a third-party link, You will be directed to that third-party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Hence, if You follow links to sites not affiliated with or controlled by Us, We strongly advise You to review the Privacy Policy, Security Policy, and other terms and conditions of every site You visit.

Information You provide on public or semi-public venues, including information You share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by Us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us at contact@devilyouchocolates.com. If you are the parent or guardian of a child who has provided us with their personal information without your consent, you may contact us at contact@devilyouchocolates.com to request that it be deleted. Once We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We immediately take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

 

Security and Retention of Your Information

The security of Your Personal Data is important to Us, but please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and that no security measures are perfect or impenetrable. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee “perfect security.” In addition, any information You send to us may not be secure while in transit. We recommend that You do not use insecure channels to communicate sensitive or confidential information to Us.

How long We retain your personal information depends on different factors, such as whether We need the information to maintain Your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

 

 

 

Your Rights and Choices

Depending on where You live, You may have some or all of the rights listed below in relation to Your personal information. However, these rights are not absolute and may apply only in certain circumstances, and, in certain cases, We may decline Your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that We hold about you, including details relating to the ways in which We use and share Your information.
  • Right to Delete. You may have a right to request that We delete the personal information we maintain about You.
  • Right to Correct. You may have a right to request that We correct the inaccurate personal information We maintain about You.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on Our Site or by contacting us using the contact details provided below.

We will not discriminate against You for exercising any of these rights. We may need to collect information from You to verify Your identity, such as Your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on Your behalf to exercise Your rights. Before accepting such a request from an agent, We will require that the agent provide proof you have authorized them to act on Your behalf, and We may need You to verify Your identity directly with Us. We will respond to Your request in a timely manner as required under applicable law.

 

Complaints

If You have complaints about how We process Your personal information, please contact Us at contact@devilyouchocolates.com.